Customer satisfaction is important to us.
If you receive a damaged, incorrect, or defective product, please contact us within 48 hours of receiving your order.
Eligible Returns
- Wrong item received
- Damaged during delivery
- Defective packaging
Non-Returnable Items
Due to the nature of our products, we cannot accept returns for:
- Opened products
- Used products
- Products damaged after delivery
- Change of mind after opening
Refunds
If your return is approved, your refund or replacement will be processed within 5–7 business days.
Contact
For return requests, please contact us via WhatsApp +971 50 442 6354 or email yemenikhaltauae@gmail.com with your order number and photos of the product.